B2B Operations Specialist

About the role

Summary of the employer’s published listing: THE ROLE We are looking for a B2B Operations Specialist to optimize and scale the Farfetch partner ecosystem. In this role, you will own the operational health of our B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points before they happen. You will be part of a fast-paced B2B team that thrives on transforming complex operational challenges into streamlined, scalable processes for the world’s best luxury boutiques and brands. WHAT YOU'LL DO Partner Operational Support: Act as the primary point of contact for partners for day-to-day operational and technical queries (e.g. order and returns issues, system-related questions, and customer service priorities), delivering timely, high-quality support across all communication channels to ensure operational continuity and partner satisfaction. Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends, diagnose systemic bottlenecks, and proactively engineer long-term solutions for recurring issues. Technical Account Management: Act as the primary escalation point for complex technical and operational queries, translating technical friction into actionable product feedback. AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries, increasing self-service capabilities and freeing up your bandwidth for high-impact, strategic partner interventions. Cross-Functional Process Engineering: Partner with the organization to champion the "voice of the partner," utilizing data trends to influence operational standards and drive value for the partner ecosystem. Continuous Improvement: Define, document, and scale best-in-class operational frameworks that elevate partner autonomy, efficiency, and satisfaction. WHO YOU ARE B2B Operations Background: Experienced in a B2B, e-commerce operations, or technical account management environment where you managed complex enterprise or vendor relationships. Strong Communicator & Influencer: Ability to translate complex technical concepts into clear, actionable insights for both luxury brand partners and internal teams. Analytical Mindset: You don't just look at data; you look through it to find root causes. You are comfortable using data visualization tools. Tech and Automation Savvy: You have a natural curiosity for tech stacks, APIs, and AI tools. You look for ways to automate manual tasks rather than doing them repetitively.. Problem Solver: You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case. Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve. REWARDS & BENEFITS Health insurance for the whole family and other well-being resources 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and Boomerang: sabbatical program after 5 years service Training opportunities and free access to LinkedIn Learning Flexible benefits program Flexible working environment EQUAL OPPORTUNITIES Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. SCAM DISCLAIMER It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Requirements

• Problem Solver:
• You have a strategic approach to troubleshooting. When a process breaks, your instinct is to fix the system, not just the individual case.
• Agile and Adaptable:
• Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.
• REWARDS & BENEFITS
• Health insurance for the whole family and other well-being resources
• 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and
• Boomerang: sabbatical program after 5 years service
• Training opportunities and free access to LinkedIn Learning
• Flexible benefits program